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How It Works: Customer-Centric Processes

Putting Customers at the Center

We put customers at the center of everything we do.
 
The security industry was formed out of the blood, sweat, and tears of the hacker community. Relationships have always been at the core of this culture and the cybersecurity industry. Today, however, many companies treat interactions as purely transactional, with relationships becoming an afterthought.

Building Strong Relationships | BMP Security | Hackers You Trust, Security You Deserve. Building Strong Relationships

Unlike other companies that only interact with you during a penetration test, we ensure constant contact with our customers. We understand that building a deep technical relationship between practitioners is essential for the long-term security growth of an organization. Our business model is designed to keep us in regular communication with you, understanding your current security priorities, plans, and how we can best assist you.


15 Regular Strategic Planning Meetings

We hold regular strategic planning meetings with our Astro and Argos customers. These meetings are designed to inform us of your plans in both the business and technical worlds. Attended by your dedicated Customer Success Manager (CSM) and Solutions Architect (SA), these sessions ensure we stay aligned with your goals.
 
Customer Success Manager (CSM): Manages the relationship, ensuring you are satisfied with the level of service received and planning for any upcoming changes to your plan or subscription.
 
Solutions Architect (SA): Maintains a constant relationship with technical subject matters, enabling us to discuss and understand your systems as you do.

Customer-Focused Platforms

 
Our platforms are designed with the customer in mind. Our assessment management platform ensures you can see the data you need when you need it. You can request new projects in your own time, supplying the information when convenient. All your assessment data is ready and available whenever you want it.

Argos Advisory Board

 
We believe that customers should be a major factor in the decisions made by business leaders. Our Argos customers receive special invites to our Argos Advisory Board, where they meet with us and each other to discuss new developments, challenges, and potential solutions. These meetings enable our customers to further their own networks and security programs while also helping us design better solutions to meet the evolving needs of our clients.

Benefits of Our Customer-Centric Approach

Continuous Engagement

Regular interactions ensure we stay updated on your evolving needs and priorities.

Tailored Support

Strategic planning meetings and dedicated support roles ensure personalized advice and assistance.

Transparency and Accessibility

Our platforms provide easy access to your assessment data and project management tools.

Community and Collaboration

The Argos Advisory Board fosters a collaborative environment for sharing insights and solutions.